Returns & Exchanges

At QCY Official Store, we stand by the quality of our audio technology and offer a 30-day return policy for any products that do not meet your expectations. Items must be returned in their original packaging with all accessories included to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your QCY earbuds or electronics in their original retail box, ensuring all charging cables, ear tips, and manuals are included.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.